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Terms and Conditions

Payment

Terms are payment with order. We prefer payment by credit card through our 'Purchase Online' facility. Alternatively, you can pay with either cheque or postal order, made out to 'Small Battery Company Ltd'. You can make a direct funds transfer to

Bank: Barclays Bank
Address: South Kensington Business Centre, PO Box 469, London, SW7 4SU
Sort Code: 20-80-14
Account Code: 70456705
Account Name: Small Battery Company Ltd.

IBAN: GB64 BARC 2080 1470 4567 05, SWIFTBIC (Bank Identifier Code): BARCGB22

Delivery

If the ordered item is in stock, we will ship by return post. Our deliveries are by First Class mail so UK customers should receive the goods within two to three working days. We will confirm your order and despatch of the goods by electronic mail. Out of stock items will be immediately notified to you by electronic mail. We expect to keep delays in sending out-of-stock items to one week, so in the worst case you can expect to receive the goods within ten working days.

All postage and packing within the UK is at no extra charge. Postage and packing to other EU destinations involves a £2.00 surcharge.

Value Added Taxes

The Small Battery Company is registered for Value Added Tax (VAT), registration number GB 820 7178 40. All our retail prices already include VAT.

Company Registration

The Small Battery Company is a limited liability company registered in England, registration number 4861796.

Cooling Off Period

Our customers have the right to cancel their order within 7 working days of taking delivery. The 7 working day cancellation period starts the "day after" the day the goods are received. This is in accordance with The Consumer Protection (Distance Selling) Regulations 2000. You need not give any reason for such a cancellation, simply notify us by email, fax or post, ensure the goods remain undamaged and unused with the packaging intact, and we will arrange your credit or refund within 30 days of cancellation. We do require you to return the cancelled goods. If goods are not returned, a charge will be deducted from the refund to reflect the cost of collecting the goods.

Privacy Statement

We treat all our customer information as confidential and only use it lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes your name, address, phone number, email address and your credit/debit card details.

We will not e-mail you in the future unless you have given us your consent.

We will not send any marketing email and will never forward your details onto a third party.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

Cookies are used on this site, but only to keep track of the contents of your shopping cart once you have selected an item.

If you have any questions/comments about privacy, you should email us.

Complaints

We value your satisfaction very highly. If you have any complaints regarding our service, please contact us by email, fax, letter or 'phone. We will respond promptly and courteously and endeavour to respond to all complaints within one working day.

We are, of course, always delighted to receive compliments by email, fax, letter or 'phone.

Errors and Omissions

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please contact us.

We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.

Product photographs are for illustration only, products may differ from those shown. If in doubt please 'phone or email us. We will be pleased to advise.

Specifications and product descriptions are for guidance only, they cannot be guaranteed accurate. Errors and Omissions excepted.

Copyright

The design and text of this site is Copyright © Small Battery Company 1999-2007. Some product images and product descriptions within this site are Copyright © their respective owners. All brand names, logos and trademarks are property of their respective owners.

Statutory Rights

Your statutory rights are not affected by these terms and conditions.